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Support  >  GUARANTEE

ekey 5-YEAR* QUALITY GUARANTEE

Thank you for choosing a product from the ekey range.

We are confident that our products are fit for the future. For this reason, we are offering a full, 36-month guarantee on all ekey products purchased after October 1, 2014.

This 3-year QUALITY GUARANTEE from ekey can even be extended by an additional 2 years. All you have to do is register your product within 4 weeks of purchase and then relax in the knowledge that you're covered by the full ekey 5-YEAR QUALITY GUARANTEE. 


>> Download the current guarantee conditions!

 

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* ekey biometric systems GmbH offers a full, 36-month guarantee from the date of purchase covering any defects in materials or workmanship for all ekey products purchased after October 1, 2014. This guarantee is only valid in the country where the product was purchased. You have the option of extending the 3-year ekey QUALITY GUARANTEE by an additional 2 years. All you have to do is register your product online at www.ekey.net/garantie within 4 weeks of purchase and then relax in the knowledge that you're covered by the full ekey 5 YEAR QUALITY GUARANTEE.

For guarantee claims, we require the original receipt, a description of the fault, and return of the defective products. In the event of a guarantee claim, a defective appliance will be repaired or replaced by one in perfect condition. The assertion of further claims by the customer, in particular in relation to possible claims for incidental or consequential damage that occurred within the guarantee processing shall be expressly excluded. Liability for loss of business opportunities, loss of data or programs, and loss of profits of the contractual partner shall be excluded in all cases.

**Mandatory fields.

By submitting this form, you confirm that you agree to your personal data being stored electronically in the ekey biometric systems GmbH database where it will be processed and used for market research purposes and written marketing communications. Your information will not be passed on to third parties. You are entitled to withdraw your consent with future effect and object to your data being used for market research purposes at any time.

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